Shipping Policy

If you do not receive your package for any reason, we will cover the cost of re-shipping.

It is your responsibility to provide the correct shipping details

We will cover all customs duties or import charges

We mark all packages as low value "gifts" to avoid import taxes

Most of our products are shipped directly from our Hong Kong warehouse

We will provide a tracking number via WhatsApp or email

It may take up to 2-3 days for your tracking information to appear on the shipping company's website

In some countries, packages may be delayed while clearing customs

Shipping costs

All shipping costs are borne by HK SUPER STAR KITCHEN EQUIPMENT CO., LIMITED

 , free shipping worldwide

Shipping methods

We ship all items to customers via UPS/FedEx/DHL/Image Search Logistics international express.

Note: UPS/FedEx/DHL does not deliver on weekends or national holidays.

Processing time: 1-5 business days
Shipping time: 7-10 business days
Depending on order volume, some items may take longer to process.

During particularly busy periods, processing time may be extended.